FAQs
Learning that Fits-Your Needs- Your Pace- Your Space
What is Mentors At Hand?
Mentors At Hand is a personalized learning platform that offers academic tutoring and professional mentorship, helping students excel in their studies and professionals achieve career growth.
How does Mentors At Hand work?
Mentors At Hand connects learners with subject matter experts for one-to-one or group sessions tailored to individual learning goals, whether for academic support or career development.
Who are the mentors and tutors on your platform?
Our mentors and tutors are experienced professionals and educators with expertise in various academic subjects and professional fields, carefully selected to ensure quality guidance.
What subjects can I get help with?
We offer tutoring in a wide range of academic subjects, including math, science, language arts, social studies, and more, as well as test preparation for standardized exams like the SAT, ACT, and GRE.
Can I receive professional mentorship through Mentors At Hand?
Yes, we provide professional mentorship across various fields, including business, technology, healthcare, and more, to help individuals advance in their careers.
How are the learning plans personalized?
Our mentors assess each learner’s unique needs, strengths, and areas for improvement, crafting a tailored plan that aligns with their academic or professional goals.
Is the tutoring offered online or in-person?
Mentors At Hand offers only online tutoring.
How do I sign up for tutoring or mentorship?
You can sign up by creating an account on our website, selecting the service you need, and scheduling a session with a tutor or mentor that fits your requirements.
What age groups do you serve?
We cater to all age groups, from young students in primary school to adults seeking professional mentorship or academic advancement.
Can I request a specific tutor or mentor?
Yes, once you find a tutor or mentor you feel comfortable with, you can continue scheduling sessions with that person, depending on their availability.
How much do tutoring or mentorship sessions cost?
The cost varies depending on the tutor or mentor’s experience and the type of service. Pricing details are provided before booking a session.
Do you offer group tutoring sessions?
Yes, we offer both one-on-one and group tutoring sessions. Group sessions can be a more affordable option and provide collaborative learning experiences.
Can you help with standardized test preparation?
Yes, we offer specialized tutoring for standardized tests such as SAT, ACT, GRE, GMAT, and more, focusing on strategies, practice tests, and subject-specific guidance.
How do I know if my tutor or mentor is a good fit for me?
You can review tutor or mentor profiles, ratings, and feedback from previous learners before booking a session, ensuring you choose someone who matches your learning style and goals.
Can I change tutors or mentors if I’m not satisfied?
Yes, if you feel that your current tutor or mentor isn’t the right fit, you can easily switch to another expert through our platform.
How do I pay for the sessions?
Payments are made securely through our platform using credit cards, debit cards, or digital wallets. You can choose to pay per session or subscribe to a package for ongoing learning.
What qualifications do the tutors and mentors have?
Our tutors and mentors are qualified professionals, many of whom hold advanced degrees in their fields and have significant teaching or industry experience.
Can I receive help with homework or assignments?
Yes, our tutors can assist with homework, assignments, and projects to help you better understand the subject matter and excel academically.
Do you offer language tutoring?
Yes, we offer tutoring in various languages, including English, Spanish, French, Mandarin, and more, for both academic and professional purposes.
How long is a typical session?
Sessions typically last between 30 minutes to 1 hour, but the duration can be customized based on your needs and the tutor or mentor’s availability.
Can I book a session at any time?
Yes, our platform offers flexible scheduling options, allowing you to book sessions at times that are convenient for you, including evenings and weekends.
How do I communicate with my tutor or mentor?
For online sessions, you’ll communicate through our secure platform using video, audio, and chat features. In-person sessions can be arranged through mutual agreement.
What if I need to cancel or reschedule a session?
You can cancel or reschedule a session within the platform, but we recommend doing so at least 48 hours in advance to avoid cancellation fees.
Is there a free trial or consultation?
Yes, we offer free consultations or trial sessions with some tutors or mentors to help you decide if they’re the right fit before committing to a paid session.
Can I get mentorship for career transitions or changes?
Absolutely! Our professional mentors can guide you through career transitions, helping you navigate new fields, job changes, or upskilling for new opportunities.
How can I track my progress?
Your tutor or mentor will provide regular feedback and progress reports, helping you track your improvement and adjust learning strategies as needed.
Do you offer tutoring for adult learners?
Yes, Mentors At Hand offers academic and professional tutoring for adult learners who are pursuing education, certifications, or career advancement.
Can I get assistance with college admissions?
Yes, we provide support for college admissions, including essay writing, interview preparation, and test prep to help you get into your preferred institution.
How can I get in touch with customer support?
You can contact our customer support team via email, live chat, or phone, and we’ll be happy to assist you with any questions or concerns.
What makes Mentors At Hand different from other tutoring platforms?
Mentors At Hand stands out because of its personalized approach, offering tailor-made learning plans and mentorship for both academic success and professional growth, ensuring each learner gets the attention and guidance they need.
